CASH ON DELIVERY AVAILABLE NATIONWIDE

FAQs

WHAT ARE THE PAYMENT METHODS AVAILABLE?

We currently have Cash on Delivery, Credit / Debit Card, Paypal, and BPI and BDO Fund Transfers.

WHEN WILL MY ORDER BE SHIPPED?

Most orders for in-stock items will ship out the day after the order is placed.

Please keep in mind, orders do not ship on weekends or on these PH holidays: Christmas Day, New Year’s Day, Independence Day, Labor Day, and other major Philippine Holidays (both Special and Regular).

Orders shipped via LBC will not ship on holidays observed by them such as the ones stated above.

HOW QUICKLY ARE ORDERS DELIVERED AFTER SHIPMENT?

Once your order leaves our warehouse, the shipping method you select determines how quickly the order will arrive to your doorstep.

Domestic (PH) shipping methods:

  • Standard Items - Delivers within 5 to 7 Business Days

  • Items Sourced Directly From Supplier - not more than 10 business days.  Shipping time may be longer, but these products are significantly cheaper and exclusively sold on our store (not available in stores, anywhere in the Philippines).

International shipping methods:

  • International Standard — We may or may not accept international orders; please coordinate and email us: sales@valueforpesoph.com for further assistance.

CAN MY ORDER BE DELIVERED ON THE WEEKEND?

Most orders will not be delivered on the weekend. However, the LBC or our chosen door-to-door provider does deliver some items on Saturdays, so if you choose Standard Shipping, your order may arrive on a Saturday with your regular mail delivery.

HOW CAN I TRACK MY ORDER?

The tracking number associated with your order will be sent in your shipping confirmation email. If you didn’t receive, or cannot find your shipping confirmation email, please contact us and we will send you your tracking number directly.

Please note that some orders with Standard Shipping might not have a tracking number, but you can check the status of your order through our fulfillment center.
 

CAN I CHANGE OR CANCEL MY ORDER?

Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or canceled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us and let us know asap.

 

MY ORDER HAS ALREADY SHIPPED. CAN I HAVE THE DELIVERY ADDRESS CHANGED?

The shipping address for orders that are already on their way to you cannot be changed by Slack or our fulfillment center.

LBC is not able to change delivery addresses once an order has been shipped. 

 

CAN I RETURN OR EXCHANGE AN ITEM I’VE PURCHASED?

Please see our Refund, Return and Exchange page. If you need to return an item or exchange it for a different size, just contact us and let us know the reason, and we’ll help right away. Items can be returned within 15 days of purchase for a refund or an exchange.

 

WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?

We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be canceled; you will, of course, receive a refund to your credit card for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.

WILL I BE CHARGED A CUSTOMS FEE FOR MY ORDER?

99% of your orders are shipped within the Philippines so there is very less likely chance that you might need to pay for a customs fees (there are times that your local post office might ask for a little amount - depending on your city). Please note that the shipping fees charged for your order do not include customs fees. If you’re unsure of your city's laws and policies regarding customs fees, please contact your local customs/post office. We strongly recommend you familiarize yourself with the customs charges in your city before you place an order.

I HAVE A QUESTION ABOUT VALUE FOR PESO PH THAT ISN’T RELATED TO AN ORDER.

Contact Us at hello@valueforpesoph.com